Knowgraph Privacy Policy
Effective Date: October 27, 2025
Updated Date: October 27, 2025
"Knowgraph" (hereinafter referred to as "the App") is an AI-powered educational application. We highly value your privacy and are committed to protecting the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use the App.
- Learning records, quiz data, feedback, and other information submitted during your use of the App;
- Contact information and issue descriptions provided when communicating with customer service.
- Device Information: device model, operating system version, and device unique identifier (e.g., IDFA, Android ID);
- Usage Logs: access time, pages viewed, user actions, and network IP address;
- Performance Data: crash logs, load times, and feature usage statistics (used for experience optimization);
- Cookies or similar technologies: used for authentication, session management, and personalized recommendations.
We may use the collected information for the following purposes:
- To provide and maintain the functionality of the App;
- To create personalized learning paths and recommend course content;
- To process registration, login, and payment operations;
- To analyze user behavior and optimize product experience;
- To send notifications, updates, or support information related to the App;
- To prevent fraud, abuse, and security incidents;
- To comply with applicable laws and regulations.
3. Data Storage and Protection
- All user data is stored on secure servers or local devices (if applicable);
- Reasonable measures are taken to prevent unauthorized access, disclosure, alteration, or destruction;
- Data retention periods align with their intended use, unless otherwise required by laws and regulations.
4. Data Sharing and Disclosure
We will not sell, rent, or share your personal information with any third parties unless in the following cases:
- With your explicit consent;
- If it is necessary for third-party service providers (e.g., payment interfaces, analytics tools) to perform their services;
- If required by laws, regulations, or government authorities;
- If necessary to protect myself, users, or the public's rights, property, or safety.
5. User Rights
Under relevant laws and regulations, you have the right to:
- Access, correct, or delete your personal information;
- Revoke your consent for the processing of your personal information;
- Request a copy of your personal information;
- File complaints or provide feedback regarding privacy issues.
To exercise the above rights, please contact us via email at (shuihanweb@gmail.com).
6. Protection of Minors
The App is designed for students. If you are a minor under the age of 14, please use the App under the guidance of a guardian. We recommend that guardians monitor and manage the usage of minors and may contact us at any time to request deletion of related data.
7. Third-Party Links and Services
The App may contain links to third-party websites or services, which may have different privacy policies. We are not responsible for the content or privacy practices of these third parties.
8. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in laws, technologies, or business practices. Updated content will be published within the App. Continued use of the App indicates your acceptance of the updated Privacy Policy.
If you have any questions, comments, or complaints regarding this Privacy Policy, please contact us via email at (shuihanweb@gmail.com).